© Copyright 2024 Tella (New Zealand) Limited. All Rights Reserved. Powered by Tella.
15 minute read
Why NZ Mortgage Advisers Are Doing More Than Just Home Loans
Tella CEO Andrew Chambers on why advisers are moving beyond one-off loans toward holistic advice
Nurain Nadzirah
10 September 2026
Our CEO, Andrew Chambers, was recently featured in NZ Adviser, discussing how a quieter lending market is reshaping the mortgage advice industry
Why Your Mortgage Adviser Relationship Shouldn't End at Settlement
For years, mortgage advice could be fairly transactional: get the loan approved, move on to the next client.
Chambers pointed to a different pattern among the strongest adviser businesses right now—staying present with clients well after settlement, not disappearing once the deal closes.
What this means for you:
The adviser who helped you buy could be the same person who helps you refix, restructure, or plan your next move years later—instead of starting from scratch with someone new each time.
NZ Mortgage Advisers Are Offering More Holistic Financial Advice
Chambers also highlighted a shift toward ‘holistic’ advice, with more advisers moving into risk and investment advice alongside lending, rather than sticking to one narrow lane.
What this means for you:
Instead of juggling separate relationships with a mortgage broker, an insurance adviser, and an investment adviser, more advisers can now look at your full financial picture in one place.
How AI Is Changing Mortgage Advice in NZ
Chambers pointed out that when AI and better systems reduce the time advisers spend on admin and paperwork, the real opportunity is reinvesting that time into client relationships—not just processing more files faster.
What this means for you:
Less time your adviser spends buried in forms is potentially more time actually spent understanding your situation and options.
The takeaway
An industry becoming more relationship-focused, more diversified, and more efficient isn't just good news for advisers.
Advice that grows with you is what good mortgage advice should've always looked like.
Get in touch with Tella mortgage adviser today
This article is for informational purposes only. It does not consider your personal financial situation or objectives. Please consult with Tella mortgage and financial experts before making any decisions regarding your mortgage or debt strategy.
Category:News
Category:
News