At Tella we think it’s important to be honest and transparent with our customers. We want you to know exactly how we operate and comply with our industry regulations. Thanks for taking the time to understand the information in this section.
IMPORTANT INFORMATION about Tella (New Zealand) Limited (“Tella”, “we”, “us”, “our”) and our services.
Tella (New Zealand) Limited (trading as “Tella”, FSP1001727) holds a licence issued by the Financial Markets Authority to provide financial advice services. Our address is Level 3/100 Mayoral Drive, Auckland 1010.
Our services consist of assisting you:
We provide that assistance by:
1. collecting specific information and assessing this to identify types of products and strategies that may be right for you and your particular situation. This is not a regulated financial advice service so it is not provided under our license.
2. providing options for specific products and product providers once Tella has completed the analysis and incorporated your preferences. This is regulated financial advice. You’ll have the opportunity to review the information before the application is made to the product provider.
3. presenting your application to product providers and then working with them on your behalf.
4. providing you with financial advice through one of our financial advisers if we think you may need some extra help. That advice will consider your circumstances and the adviser will help you to select the most appropriate product and product provider for you. This is regulated financial advice.
The types of financial advice products we provide advice on are:
We can provide you with access to a wide variety of lenders and investment companies who provide services in New Zealand.
Our services, including financial advice, are generally provided free of charge. However, in some situations, fees may apply. We will always be transparent about any potential fees before we formalise our working relationship with you.
We receive commissions from product providers when you draw down a loan (mortgage) or invest money with them. In some cases we may receive ongoing (trail) commissions. We may also receive a commission from some product providers if we assist you in restructuring the products you have with them.
Home Loans:
| Provider | Up Front (%) | Trail (%) | Refix ($) |
|---|---|---|---|
| ANZ | 0.85% | 0.00% | $150 |
| ASB | 0.85% | 0.00% | $150 |
| BNZ | 0.55% | 0.15% | $ - |
| Kiwibank | 0.55% | 0.15% | $ - |
| Westpac | 0.60% | 0.20% | $ - |
| Heartland Bank | 1.50% | 0.00% | $ - |
| SBS Bank | 0.80% | 0.00% | $150 |
| The Cooperative Bank | 0.70% | 0.00% | $150 |
| Avanti | 0.80% | 0.00% | $ - |
| Basecorp | 1.00% | 0.00% | $ - |
| First Mortgage Trust | 1.00% | 0.00% | $ - |
| Liberty Financial | 0.60% | 0.15% | $ - |
| Pepper Money | 0.60% | 0.15% | $ - |
| Resimac | 0.60% | 0.15% | $ - |
| Southern Cross Partners | 1.00% | 0.00% | $ - |
| Unity Money | 1.00% | 0.00% | $ - |
KiwiSaver / Managed Funds:
| Provider | Up Front | Trail (% of balance) |
|---|---|---|
| Generate | up to $300 (tiered based on balance) | 0.25% p.a. |
| Kernel | $ - A | $ - B |
| Milford | $ - A | $ - C |
| Pathfinder | up to $150 (tiered based on balance) | up to 0.25% p.a. |
A Initial advice fee of up to $300 may apply.
B Ongoing service fee of up to 0.25%p.a of balance may apply.
C Ongoing service fee of up to 0.25%p.a of balance may apply, of which you may receive up to 0.20% from Milford as a rebate.
We and our advisers are bound by duties at law when we provide services to you including to:
Our advisers are:
For Mortgages, we work with numerous lenders, investment and KiwiSaver providers and insurance companies. For a full list of our providers please see the Providers and Affiliates list.
If you have a complaint about our service, you can contact our internal complaints service by phone at 0800 4 TELLA (83552) or email us at help@tella.co.nz. We will work with you to resolve your complaint. We may want to meet with you to better understand your concerns. We aim to resolve your complaint within 10 working days of receiving it. However, if we need more time, we’ll let you know within the 10-working day period.
If we cannot resolve your complaint to your satisfaction, and if the complaint relates to regulated financial advice provided to you by us (or on our behalf), you can contact Financial Services Complaints Ltd (FSCL) within 3 months of receiving our decision letter in response to your complaint. This service is independent, will cost you nothing, and may help to investigate or resolve the complaint. You can get in touch with FSCL by emailing complaints@fscl.org.nz, calling 0800 347 257, or in writing to FSCL, PO Box 5967, Wellington 6140, New Zealand.
The following terms and conditions (“Terms”) apply to your use of Tella (New Zealand) Ltd’s (“Tella”, “we”, “us”, “our”) website at www.tella.co.nz (Website). Our current Privacy Policy (available above) forms part of these Terms. These Terms (including the Privacy Policy) form the entire agreement between us and you relating to the Website and your use of it. The Terms are important so please read them carefully.
By accessing and using the Website:
If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.
These Terms were last updated on 8th March 2022. We may change these Terms at any time by updating them on the Website. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms.
including and similar words do not imply any limit.
Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability, and cost (including legal costs on a solicitor and own client basis).
Underlying System means any network, system, software, data or material that underlies or is connected to the Website.
User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Website.
This Privacy Policy explains how Tella (New Zealand) Limited (“Tella”, “we”, “us”, “our”) collects, uses, discloses and protects personal information. We comply with the Privacy Act 2020 and its amendments (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
You are not required to provide the personal information that we request, but if you choose not to do so, in many cases we will not be able to provide our services.
We may update this policy from time to time. The updated policy will apply from the date that it is available on our website.
This Privacy Policy was last updated on 20 April 2026. We may change this privacy policy at any time by updating it on our website (www.tella.co.nz). Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest privacy policy.
Your privacy is important to us. We respect your right to privacy and your right to view and update the personal information which we hold about you. We are committed to protecting your privacy when you visit our website, use our services or deal with us in any other way.
We will only collect your personal information in accordance with the Privacy Act 2020 and this Privacy Policy. As an existing or prospective client or as a website user, you are consenting to this Privacy Policy.
We collect personal information about you from you when you provide information to us through our website (including when using our online tools and when accessing our services), sign up for a Tella account, when you contact us (e.g. through our website or email), or when we provide services to you. We may also collect your Internet Protocol (IP) address, location and the web browser you use when you visit our website (we use some third-party tools to help us collect, analyse and store that information, including Google Analytics). We may also collect information from third parties including from your advisers, your current lender and credit reporting agencies.
We collect personal information for the following purposes:
Newsletters and other notices It is our policy to send communications to all Tella clients to keep you updated with information that we believe is relevant to you. In addition, we may send promotional material to you regarding new or amended material where we think it may be relevant to you. You can choose not to receive information about our services. Click unsubscribe at the bottom of the email or email help@tella.co.nz or tell your Tella adviser if you don’t want information about other services we offer.
We may disclose your personal information to:
Indirect disclosure of your personal information You acknowledge that your personal information has or can be disclosed to additional third parties (receiving partners, e.g. banks) working with Tella and Tella advisers. This may also include credit and reporting agencies or other entities the receiving partner(s) work with when considering the application for their products and services, which cannot exceed what is permitted by law or beyond the original purpose of information. For a full list of possible recipients of your personal information, please see the Providers and Affiliates list.
Additionally, if trusts are involved, we may disclose certain the personal information of beneficiaries to third parties as noted above.
A business that supports provision of our services may be located outside New Zealand. This may mean that personal information is held and processed outside New Zealand.
We will take steps that are reasonable in the circumstances to keep personal information safe from loss and from unauthorised access, use, modification or disclosure.
We are not responsible for the privacy or security practices of any third party, including the lenders we are permitted to disclose your personal information to, in accordance with this policy, the Privacy Act or any other relevant laws.
Tella is required to retain personal information in relation to clients by several New Zealand laws for example the Financial Markets Conduct Act 2013. We usually hold personal information for at least 7 years although we may keep certain information for longer even if you’re no longer a client.
Subject to certain grounds for refusal set out in the Act, you have the right to access personal information that we hold and about you and to request a correction to that personal information. We can be contacted in one of the following ways:
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We recommend that the site’s privacy policy is reviewed before any personal information is provided.
If we believe that there has been a privacy breach, we will identify the issue and take steps to minimise harm to you.
If we believe the breach has caused, or is likely to cause serious harm, we will contact the Office of the Privacy Commissioner. We will also contact clients who may be affected by the breach.
If you are not satisfied with our response to any privacy related matter you may have, you can contact the Privacy Commissioner at:
Office of the Privacy Commissioner PO Box 10-094 Wellington, New Zealand Phone: 04 474 7590 Email: enquiries@privacy.org.nz
For more information on privacy see the Privacy Commissioner website.
If you have a complaint about our service, you can contact our internal complaints service by phone at 0800 4 TELLA (83552) or email us at help@tella.co.nz. We will work with you to resolve your complaint. We may want to meet with you to better understand your concerns. We aim to resolve your complaint within 10 working days of receiving it. However, if we need more time, we’ll let you know within the 10-working day period.
If we cannot resolve your complaint to your satisfaction, and if the complaint relates to regulated financial advice provided to you by us (or on our behalf), you can contact Financial Services Complaints Ltd (FSCL) within 3 months of receiving our decision letter in response to your complaint. This service is independent, will cost you nothing, and may help to investigate or resolve the complaint. You can get in touch with FSCL by emailing complaints@fscl.org.nz, calling 0800 347 257, or in writing to FSCL, PO Box 5967, Wellington 6140, New Zealand.
| Provider (Wealth) | Web Address |
|---|---|
| SBS Wealth | www.sbsbank.co.nz/investments |
| Generate | www.generatewealth.co.nz |
| Amova (Goal Getter) | www.amova.co.nz |
| Fisher Funds Management | www.fisherfunds.co.nz |
| Milford Asset Management | www.milfordasset.com |
| AMP Wealth | www.amp.co.nz |
| Aon KiwiSaver | www.aon.com/new-zealand |
| Booster | www.booster.co.nz |
| Consilium | www.consilium.co.nz |
| Pathfinder | www.pathfinder.kiwi |
| NZ Funds | www.nzfunds.co.nz |
| Shaw & Partners | www.shawandpartners.co.nz |
| Provider (Insurance) | Web Address |
|---|---|
| Share General | www.shareinsurance.co.nz |
| Tower | www.tower.co.nz |
| Fidelity Life | www.fidelitylife.co.nz |
| AIA | www.aia.co.nz |
| Pinnacle Life | www.pinnaclelife.co.nz |
| Chubb | www.chubb.com/nz-en |
| Partners Life | www.partnerslife.co.nz |
| Southern Cross | www.southerncross.co.nz |
| Asteron | www.asteron.co.nz |
| Provider (Other) | Web Address |
|---|---|
| Valocity (property valuations) | www.valocity.co.nz |
| Cotality (property valuations) | www.cotality.com/nz |
| Centrix (credit agency) | www.centrix.co.nz |
| Equifax (credit agency) | www.equifax.co.nz |
| Illion (credit agency) | www.illion.co.nz |
| XE.com (foreign currency) | www.xe.com |
| Ebury (foreign currency) | www.ebury.com |
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